Your train just got cancelled.
The line's suspended and every sign is in Japanese. Your local finds you another route and the right platform, fast.
ConciergeComing soon · Japan
Message a local in Japan whenever your trip needs it.
Lost? Can't read the menu? Not sure a price is fair? Something gone wrong? Message a verified local who lives in Japan and they'll help you sort it, in English. It's like having a friend on the ground for your whole trip.
Real locals · Independent advice · Free to join
The help Google can't give you.
Google gives you the top ten lists. It can't get you out of an actual jam on your trip. Here's the kind of thing you can ask your local in Japan.
You can't read the menu.
No English, no idea what to order. Ask your local what's good here and what to skip.
It's late and you feel unwell.
A dodgy stomach at 11pm in a city you can't read. Your local finds the nearest late-night pharmacy and tells you what to ask for.
Is this price fair, or am I being ripped off?
That number felt high. One quick message and you know whether to buy or walk away.
The restaurant you booked is full.
Turned away with nowhere to go. Your local names three good places nearby, not just the ones with the most reviews.
You don't know what to do tomorrow.
A free day and too many options. Tell your local what you like and they'll point you to what's actually worth your time.
Big or small, your local is there to help.
Be the first to know when our Japan Concierge service launches.
A real, verified local in Japan you can message any time you need help. It's not live yet. We're launching in Japan first, so join the waitlist and we'll email you the moment it opens.
When it launches it's simply pay-as-you-go, so you only pay for what you use.
Around when you need them
Message when something comes up and a real local gets back to you quickly, wherever you are in Japan.
A local who really knows Japan
Your answers come from someone who actually lives there: the train that runs now, the pharmacy that's open, the street to skip at night.
No language barrier
You don't need to speak or read Japanese. Ask in English and your local handles the rest.
How it works, once we launch.
- 1
Message on WhatsApp
It all happens on WhatsApp, so there's no new app to download.
- 2
Ask your question
Tell your local where you are and what you need, in English.
- 3
Get real help, fast
A real, verified local who lives in Japan gets back to you fast.
Every GroundCrew local is verified before they help a single traveller. Real people, checked by us.
Built by two women, one who scaled global travel platforms, one who built AI systems at Microsoft and Amazon, because we were tired of watching people face the hard moments of a trip alone.
Don't explore Japan on your own.
Join the waitlist and be first in when we launch.
Real locals · Independent advice · Free to join